Shop FAQs

  • The bunny pattern I use for the standing bunny is from @kosinsqa.handmade and can be found on their instagram. As for my sitting bunny, that is my own design, and will potentially be released as a pattern eventually (watch this space!).

  • For premade items: shipping will occur 3-4 business days after order is recieved.

    For custom orders, it will take 4-6 weeks to be fulfilled and shipped.

    After it's been shipped, you will recieve a tracking number with the estimated delivery time. Depenind on where you are in Australia, please give the package 1-2 weeks to arrive.

    Should you need your product sooner, let me know and I will do my best to facilitate your request, however bear in mind there might be an added fee for express items. 

  • Currently shipping is a flat rate of $10 per order for domestic orders.

    In an effort to be transparent, I prefer to keep my shipping costs separate to my products rather than inflating the price of my items.

  • Currently no. As this is a new venture, I am launching exclusively to Australia for the time being, and will hopefully be able to expand my operations globally once I get the hang of it all.

  • Due to the time consuming nature of crochet, I do not offer any refunds, exchanges or cancellations. Please be mindful when placing an order :)

    If you have any issues with your order, please reach out via email and I will do my best to help you. 

Shipping

  • The yarn I use is currently is 100% acrylic unless otherwise specified (ie, The rope on the rope bunnies is 100% Cotton).

    To ensure highest quality of items, I wash the completed crochet items I make in a gentle machine wash with a zero fragrance soap to ensure they are in tip top shape before shipping them out. 

  • Crochet pieces can be machine washed in a gentle, cold wash using a delicates bag. Lay flat to dry in a well ventilated area. Do not tumble dry

  • Some of my creations contain small parts (safety eyes) that may pose a choking hazard. It is not intended for pets or children under the age of 3. Although safety eyes are generally fastened on really well, please exercise caution. 

Product Care